Declaration of authenticity
At TBL, we are committed to offering only the highest quality fashion products to our customers. We understand the importance of authenticity, especially when it comes to pieces that reflect your style and confidence. We take every measure to ensure that every item in our shop is 100% authentic.
Our guarantee of authenticity
We work directly with trusted manufacturers and authorised distributors to source our products.
Our process for guaranteeing authenticity:
- Certified suppliers:
-
- We only work with certified and reputable suppliers who are authorised to distribute the products they offer. All our suppliers undergo a rigorous verification process to ensure that their products come directly from the brand or trusted manufacturers.
- Authentic products:
-
- Every product offered on our website is carefully inspected to ensure that it meets the highest quality standards.
- Traceability:
-
- To guarantee authenticity, we have implemented a traceability system that tracks each item from the supplier to your door. This ensures that every product is authentic and has not been tampered with during transit.
- Transparency and certifications:
-
- We ensure complete transparency regarding the origin and manufacture of our products. Each item on our website is accompanied by detailed information, including materials, certifications and place of production, so that you can make an informed choice.
How we handle counterfeiting concerns:
If a customer suspects that a product purchased from TBL is not authentic, we take the situation very seriously. Our team is ready to investigate any concerns, and we have a strict returns policy to ensure that any counterfeit items are replaced or refunded. In addition, we work with the relevant authorities to resolve any issues related to counterfeiting.
Why we prioritise authenticity
At TBL, we understand that wearing authentic, high-quality pieces is essential. Authentic products not only guarantee elegant style, but also durability and comfort. We are committed to providing you with items that you can wear with confidence, knowing that they have been carefully selected and approved.
Our commitment to you
Your satisfaction and style are our top priority. We believe in a shopping experience that meets and exceeds your expectations. When you shop at TBL, you are choosing a trusted, transparent and ethical brand.
If you have any questions or concerns regarding the authenticity of our products, please do not hesitate to contact our customer service team at info@thebellelab.com. We are here to assist you and ensure your complete satisfaction.